We accept all major payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.

If you are buying on the website, please contact us via email at hello@huloosleep.com, if not, you need to contact us via other platforms, such as Amazon.

Yes, we offer flexible financing options through Shop Pay for orders over $50 with 0% APR*. During checkout, you can choose to pay for your order in up to 4 installments using Shop Pay. Simply select the Shop Pay option and follow the instructions.

At this time, we are accepting orders from all continental states, Hawaii, Alaska, and Puerto Rico. Customers in Canada may shop for our products on Amazon. For other international destinations, please stay tuned as we work on expanding our shipping capabilities. If you have any specific questions or need assistance, please contact our customer service team.

Delivery times vary depending on your location. We process our orders within 48 hours. You can generally expect your orders to be delivered within 10-15 business days, but most of our products are actually delivered within fewer days!

We offer FREE SHIPPING on all orders, which are also delivered in an expedited manner. However, expedited orders require a fee to ship your order quickly, which you can select when you place your order.

Generally speaking, we process orders very fast, but sometimes it takes 24 to 48 hours to ship. Click the shipping icon in the order confirmation email to check its status and track the shipment.

We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within 30 days of receipt for a full refund or exchange, no questions asked.

To return or exchange an item, please contact our customer service team for instructions. You will need your order number and details of the product you wish to return or exchange.

If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.

Care instructions vary by product and material. When you first receive the mat, it may not have fully rebounded, and the length and thickness might not have returned to their original state. We recommend using an iron or allowing 3-7 days for your Relax Mat to be ready for use! Don’t worry if it appears a little smaller than expected; it will continue to expand and puff up, restoring to its original condition.

We are committed to providing high-quality products and stand behind the craftsmanship of our product lineup. Our products undergo rigorous quality checks to ensure they meet our standards. On the rarest occasion where you're experiencing anything subpar of pure coziness, simply send us a message to get you taken care of.

You can reach our customer support via email, phone, and live chat on our website. You may also send us a direct message on Facebook, Instagram, and TikTok for a direct response. We strive to respond to all inquiries within 3 business days, in the order they are received.
WhatsApp：(206) 581-4892
E-mail:hello@huloosleep.com