We accept all major payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.

If you forgot to add your promo code at checkout, please contact our Customer Experience team at hello@huloosleep.com with your order number and offer details. We will work to find the best solution for you.
*Please note we can only apply one discount code per order.

Yes, we offer flexible financing options through Shop Pay for orders over $50 with 0% APR*. During checkout, you can choose to pay for your order in up to 4 installments using Shop Pay. Simply select the Shop Pay option and follow the instructions.

Our discount codes and promotional offers are exclusive to direct orders on huloosleep.com. Purchases made through other retailers or channels, including Amazon, are not eligible for our offers and cannot be price matched to huloosleep.com

Starting August 1, 2024, we are required by state law to collect sales tax on all orders. This ensures compliance with state regulations.

An estimated state tax will automatically be at checkout. When your payment has been processed, the final amount will be present on your receipt.

All orders are subject to state tax as required by law. No exemptions can be made.

If you are buying on the website, please contact us via email at hello@huloosleep.com, if not, you need to contact us via other platforms, such as Amazon.

We are currently shipping within the United States and Germany.

We offer FREE SHIPPING on all orders, which are also delivered in an expedited manner. However, expedited orders require a fee to ship your order quickly, which you can select when you place your order.

Generally speaking, we process orders very fast, but sometimes it takes 24 to 48 hours to ship. Click the shipping icon in the order confirmation email to check its status and track the shipment.

Delivery times vary depending on your location. We process our orders within 48 hours. You can generally expect your orders to be delivered within 3-7 business days, but most of our products are actually delivered within fewer days!

Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.

Didn’t receive your tracking information? Reach out to our Customer Experience Team at hello@huloosleep.com.

If your order has not been shipped, please email us at hello@huloolseep.com with your order number and the updated shipping address.

Didn’t receive your tracking information? Reach out to our Customer Experience Team at hello@huloosleep.com.

We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within 30 days of receipt for a full refund or exchange.

Please make sure your returned items meet the conditions listed below. If they don’t, unfortunately, we won’t be able to accept the return or issue a refund. Once we receive the items and confirm everything is in order, we will refund your original payment method within 3–5 business days.

1.We’re unable to accept cash on delivery. As noted in our email, return shipping costs are the customer’s responsibility.
2.Items must be unopened, undamaged, and in a condition suitable for resale.
3.We cannot accept empty packaging or products that were not purchased from this order in our store.
4.After you’ve shipped your order, kindly share the tracking number with us. This helps our warehouse staff double-check your order details.

To return or exchange an item, please contact our customer service team for instructions. You will need your order number and details of the product you wish to return or exchange.

If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.

Care instructions vary by product and material. When you first receive the mat, it may not have fully rebounded, and the length and thickness might not have returned to their original state. We recommend using an iron or allowing 3-7 days for your Relax Mat to be ready for use! Don’t worry if it appears a little smaller than expected; it will continue to expand and puff up, restoring to its original condition.

We are committed to providing high-quality products and stand behind the craftsmanship of our product lineup. Our products undergo rigorous quality checks to ensure they meet our standards. On the rarest occasion where you're experiencing anything subpar of pure coziness, simply send us a message to get you taken care of.

You can roll or fold the mat and tuck it away in a wardrobe or corner. When you first open it, you may notice creases, bumps, and compression; don’t fret, this is normal! We recommend steaming or ironing it to help restore its smooth surface.

You can reach our customer support via email, phone, and live chat on our website. You may also send us a direct message on Facebook, Instagram, and TikTok for a direct response. We strive to respond to all inquiries within 3 business days, in the order they are received.
WhatsApp：7253267665
E-mail:hello@huloosleep.com