We currently offer delivery services to the United States, United Kingdom, Switzerland, Sweden, Nigeria, Denmark, Germany, and France. Please note that military bases, political bases, and certain remote areas are not included in our delivery range at this time.

• Order Processing Time: 1 to 5 days.
• Standard Shipping: 5 to 15 business days.

To request a change to your shipping address, you must contact us within 1 hour of completing your purchase via email at hello@huloosleep.com or through our official website chat/inbox.

The 1-hour window is the dedicated period during which Huloosleep accepts customer-requested shipping address modifications. After this window, orders enter our automated fulfillment process and are no longer eligible for customer-requested address modifications through Huloosleep.

Once an order has entered fulfillment or has been dispatched, Huloosleep no longer provides customer-requested address modifications, rerouting, interception, or recall services. Our support team does not initiate, coordinate, or manage carrier rerouting or interception requests after an order enters fulfillment.

For shipments in transit, customers may contact the applicable carrier directly to inquire about recipient-facing delivery management options, such as holding a package at an eligible pickup location or requesting a carrier-level redirect. Any such carrier service is separate from Huloosleep's order modification service and is subject solely to the carrier's policies, eligibility requirements, and operational procedures. Huloosleep does not initiate, manage, or guarantee carrier-level delivery-change requests on the customer's behalf.

If an address modification request is submitted after the 1-hour cutoff, the order will proceed to the shipping address provided at checkout. In this event:

• Delivery to the Address Provided at Checkout: If the shipment is delivered to the shipping address provided by the customer at checkout, Huloosleep is not responsible for delivery issues resulting from an incorrect, incomplete, outdated, or subsequently altered shipping address provided by the customer.
• Returned Packages (RTS): If a shipment is deemed undeliverable and returned to our warehouse due to an incorrect, incomplete, outdated, or otherwise uncorrected address provided by the customer, any applicable refund will be processed in accordance with our Return & Refund Policy and may be reduced by applicable outbound and return carrier shipping fees actually incurred.
• Note on Dispatch Timeline: If an address modification is successfully processed and confirmed within the eligible 1-hour window, our standard 1–5 day processing timeline will reset and begin from the date the address modification is confirmed.

Due to data sync delays with carriers like FedEx, USPS, UPS, and Amazon Shipping, tracking notifications may arrive later than expected. Rest assured, your package is likely already on its way even if the status has not updated on Shopify yet.

Weather, traffic, or public holidays may also cause minor transit delays, and we will notify you in advance of holiday impacts via email or SMS.

In the rare event of an unexpected processing delay, we will reach out via email immediately. If we cannot get in touch after three attempts or within five days, we will proactively issue a full refund to your original payment method. Please double-check your email address at checkout and monitor your spam folder so you never miss an update.

During peak promotional seasons, increased logistical pressure may occasionally lead to delivery issues. If your package gets lost or encounters transit problems, please contact us right away. We will investigate the issue with the carrier and either resend the exact same product free of charge or issue a full refund to minimize any inconvenience.

If you have any questions or need help during the delivery process, we are always here for you.

• Email: hello@huloosleep.com
• Working Hours: Monday to Friday (EST)